You must love your bag. We insist.
At Kender, one artisan will make your bag from beginning to end and will be equally skilled at crafting all elements. Our bags are made completely by hand, one bag at a time, and not in a production line. The human touch will be apparent in all details.
Please note that leather crafting is an art, not a science. There will be variations from bag to bag as we use many types of leather based on what inspires us for each look. This impacts its finished appearance in how it feels, its weight and its structure to a degree, so if you become a collector, you will notice that each has its own character. This is what excites us and hopefully makes it fun for you too!
Our Kender quality guarantee extends to all features of the bag. For a period of one year of your purchase, if anything should fail you, please notify us and we will fix it. After the one-year period, we are happy to repair a bag if it is possible, for a nominal fee. Please reach out and we will take good care of you.
We want our relationship to be a long one and, in the end, we want you to love your bag! We guarantee our bags to be lovable and if you find it falls short, please return it to us within 30 days of receiving it. We only want happy carriers.